Contact Us

CONTACT INFORMATION

We are here to assist you. If you have any inquiries regarding our products, orders, returns, or partnerships, please reach out to us through any of the channels below.

Customer Care & General Inquiries

  • Customer Support Email: support@ionza.my (For order updates, shipping, and returns)

  • General & Brand Inquiries: hello@ionza.my (For collaborations, press, and bulk inquiries)

  • Direct Administrative Contact: kevin@ionza.my

  • Customer Support Phone / WhatsApp: +60 17-510 5017

  • Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (MYT / GMT+8) (Excluding Malaysian Public Holidays)

Corporate & Legal Entity Details

  • Operating & Registered Entity: Ionza Sdn. Bhd.

  • Business Registration Number (SSM): 202601020578 (1682675-A)

  • Registered Business Address:  No. 1125, Suite 11.01, Level 11, South Wing Menara OBYU,
    4, Jalan PJU 8/8A, Damansara Perdana,
    47820 Petaling Jaya,
    Selangor, Malaysia.

Response Timeframe

We aim to respond to all email inquiries within 24 to 48 business hours. For immediate assistance regarding active orders, please include your Order ID in the email subject line.